filters
state:
Show
city:
Show
product:
Show
SurveyMonkey - Billed me the date prior to the billing period
My billing period begins on the 11th of the month and Surveymonkey billed me on the 10th of the month for an account I was going to cancel the next day. They refuse to refund the payment because they say they bill based on a different time zone, not the one I'm in....
Read more
2.0
I didn't like
  • Billing policy and lack of customer service
#1129535
Reply to reviews
They try to milk you for every simple little feature, and even when you do pay to upgrade, Survey Monkey still refuses to give you your data. I had over 400 responses to a survey and they would not allow me to access the data even though I had upgraded to a Select...
Read more
1.0
#1097587
Reply to reviews
First of all what sort of company that doesn't have a customer service call number, second of all their email "customer service" keeps on making you jump throigh hoops meaning never ask all the account verification qurstions in one email but do a back and forth emails...
Read more
1.7
#1052240
Reply to reviews

SurveyMonkey - Crooked Monkey

SurveyMonkey
#1122704
1.2
Details
SurveyMonkey charged me 50 dollars for 50 responses, which sounded steep, but I needed the data for a class. I later found out that you can't download your responses without a subscription, so you have to pay another 35 dollars to get the subscription. How in the world these guys can be in business with these practices beats me, but I will never again use this website.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Surveymonkey Survey Service Review

SurveyMonkey
#976251
1.0
Details
Have completed a survey for a company who use Survey Monkey. Since then I have received hundreds of scam emails. Your system is open to any *** who waists people's time. I am now reporting the matter to Consumer Affares and Australian Federal Police.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Unreliable Company Review

SurveyMonkey
#488545
Survey Monkey is horrible. They have been consistently unreliable for two years. I accept responsibility for renewing our contract but if I had to do it again I would use a different company.
Comment
Show
The survey creation process offered a variety of question selections, but too bad there's a 10 question limit for those who have not upgraded their memberships. All the limitations that exist with the free version and the fact there are no test drives to try out...
Read more
2.7
#918690
Reply to reviews
I had participated in taking their surveys as a consumer, not a survey customer, for about a year, and finally got tired of the frequency and inappropriateness of their surveys. I tried, several times, to get off their email lists, to no avail. This, despite...
Read more
1.0
#891189
Reply to reviews
This company is horrible. 1) Survey Monkey won't talk to me (because it is the firm's preferred mode of communication, not because it is customers' preferred mode of communication.); 2) Survey Monkey failed to deliver the services I paid for when I needed them (e.g. I...
Read more
Anonymous
Bill Caruso

Please contact me at magictee@juno.com so that we can exchange phone numbers. I am having an experience identical with yours, and would like to organize a class-action lawsuit...

Anonymous
Anonymous

Hello! I am in the same situation and am wondering if you figured out any way to get your refund? My account was an inactive for a year and racked up to nearly less than 500$ ...

1.6
I liked
  • Survey design interface
#832880
Reply to reviews
SurveyMonkey - Survey Monkey Are Some Crooks And Cowards!
I did a survey for 2 weeks and paid to have 1,000 responses for $26. Instead of shutting down the survey at 1,000 responses, Survey Monkey allowed over 3,000 people to respond and charged me .15 per response and just charged $459 to my bank account. Then when I try to...
Read more
Anonymous
Texas Marketer not w this comp

I agree with the reply person. Sounds like you did not know what you were doing, and yes they should have explained it little better to you with your options. Tech and sales...

Anonymous
Anonymous

You know you could have added a cut off date or added a limit of respondents to your survey? Before you complain about something at least get to know the features a bit better

1.0
I didn't like
  • Customer service
  • Subscription plans
  • Termination services
#739776
Reply to reviews
What a horrid experience with this company. I hated the clunky interface, found the help features lacking (you have to PAY to call someone for help - what???), and was seriously annoyed by the upsell attempts of it at every screen (e.g. to view your existing responses...
Read more
Anonymous
Anonymous

Vom Bezirksgericht verurteilt am 14.10.2014 (Geschäft GG140171-L) wegen:- Veruntreuung Art. 138 Ziff. 1 Abs. 2 StGB; der versuchten - Nötigung im Sinne von Art. 181 StGB in Ve...

Anonymous
Anonymous

Same issue hate them. Holding my data ransom unless I give them money is ridiculous. I will never use this service again.

1.6
I liked
  • Ease of registration
I didn't like
  • Hidden fees
  • Termination services
  • Subscription plans
#737958
Reply to reviews
I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting them to the institution I was reviewing. Each screen of the survey was marked with a Next and Previous which made me feel such a double checking was...
Read more
1.0
I didn't like
  • Procedure
#661433
Reply to reviews

Contact SurveyMonkey

Mailing Address:
SurveyMonkey
285 Hamilton Avenue, Suite 500
Palo Alto, CA 94301
Phone:
(503) 225-1202
More
A classmate and I were creating a survey and decided to use Survey Monkey because they were offering a "deal", which turned out to be a horrible and devious scam. The offer was that if you signed up for a specific annual plan, you would get three months of membership...
Read more
1.4
#657138
Reply to reviews