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They try to milk you for every simple little feature, and even when you do pay to upgrade, Survey Monkey still refuses to give you your data. I had over 400 responses to a survey and they would not allow me to access the data even though I had upgraded to a Select...
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1.0
#1097587
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First of all what sort of company that doesn't have a customer service call number, second of all their email "customer service" keeps on making you jump throigh hoops meaning never ask all the account verification qurstions in one email but do a back and forth emails...
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1.7
#1052240
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The survey creation process offered a variety of question selections, but too bad there's a 10 question limit for those who have not upgraded their memberships. All the limitations that exist with the free version and the fact there are no test drives to try out...
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2.7
#918690
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Surveymonkey Survey Service Review

SurveyMonkey
#976251
1.0
Details
Have completed a survey for a company who use Survey Monkey. Since then I have received hundreds of scam emails. Your system is open to any *** who waists people's time. I am now reporting the matter to Consumer Affares and Australian Federal Police.
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Advertised vs Delivered
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Unreliable Company Review

SurveyMonkey
#488545
Survey Monkey is horrible. They have been consistently unreliable for two years. I accept responsibility for renewing our contract but if I had to do it again I would use a different company.
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I had participated in taking their surveys as a consumer, not a survey customer, for about a year, and finally got tired of the frequency and inappropriateness of their surveys. I tried, several times, to get off their email lists, to no avail. This, despite...
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1.0
#891189
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This company is horrible. 1) Survey Monkey won't talk to me (because it is the firm's preferred mode of communication, not because it is customers' preferred mode of communication.); 2) Survey Monkey failed to deliver the services I paid for when I needed them (e.g. I...
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Anonymous
Bill Caruso

Please contact me at magictee@juno.com so that we can exchange phone numbers. I am having an experience identical with yours, and would like to organize a class-action lawsuit...

Anonymous
Anonymous

Hello! I am in the same situation and am wondering if you figured out any way to get your refund? My account was an inactive for a year and racked up to nearly less than 500$ ...

1.6
I liked
  • Survey design interface
#832880
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SurveyMonkey - Survey Monkey Are Some Crooks And Cowards!
I did a survey for 2 weeks and paid to have 1,000 responses for $26. Instead of shutting down the survey at 1,000 responses, Survey Monkey allowed over 3,000 people to respond and charged me .15 per response and just charged $459 to my bank account. Then when I try to...
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Anonymous
Texas Marketer not w this comp

I agree with the reply person. Sounds like you did not know what you were doing, and yes they should have explained it little better to you with your options. Tech and sales...

Anonymous
Anonymous

You know you could have added a cut off date or added a limit of respondents to your survey? Before you complain about something at least get to know the features a bit better

1.0
I didn't like
  • Procedure
  • Subscription plans
  • Customer service
#739776
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What a horrid experience with this company. I hated the clunky interface, found the help features lacking (you have to PAY to call someone for help - what???), and was seriously annoyed by the upsell attempts of it at every screen (e.g. to view your existing responses...
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Anonymous
Anonymous

Vom Bezirksgericht verurteilt am 14.10.2014 (Geschäft GG140171-L) wegen:- Veruntreuung Art. 138 Ziff. 1 Abs. 2 StGB; der versuchten - Nötigung im Sinne von Art. 181 StGB in Ve...

Anonymous
Anonymous

Same issue hate them. Holding my data ransom unless I give them money is ridiculous. I will never use this service again.

1.6
I liked
  • Ease of registration
I didn't like
  • Termination services
  • User interface
  • Customer service
#737958
Reply to reviews
I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting them to the institution I was reviewing. Each screen of the survey was marked with a Next and Previous which made me feel such a double checking was...
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1.0
I didn't like
  • Procedure
#661433
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A classmate and I were creating a survey and decided to use Survey Monkey because they were offering a "deal", which turned out to be a horrible and devious scam. The offer was that if you signed up for a specific annual plan, you would get three months of membership...
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1.4
#657138
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Contact SurveyMonkey

Headquarters Address:
SurveyMonkey
285 Hamilton Avenue, Suite 500
Palo Alto, CA 94301
Phone:
(503) 225-1202
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If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey is so clever that at the beginning you can sign up free and while you are creating your survey they are not warning you about these membership issue....
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1.0
#562070
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