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Have deleted my account. Have unsubscribed EVERY time I get email from them. Have complained to their support. Have been promised by support REPEATEDLY that they have removed my email. unless you want spam for life do not interact with this company. This is email I...
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Anonymous
Anonymous

Similar experience here. May request to remove me from list. They are clearly doing this by design. My guess is the charity surveys are not really benefiting charity.

1.0
#1142535
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SurveyMonkey - Survey Monkey Fraudulent

They set up auto renew and bill you without sending any receipts. It's fraudulent company. {{REDACTED}}
#1135176
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SurveyMonkey - Billed me the date prior to the billing period
My billing period begins on the 11th of the month and Surveymonkey billed me on the 10th of the month for an account I was going to cancel the next day. They refuse to refund the payment because they say they bill based on a different time zone, not the one I'm in....
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Anonymous
Anonymous

Shortly after submitting this review, along with escalating my complaint to the manager level at Survey Monkey, along with lots of documentation showing the company billed me ...

2.0
I didn't like
  • Billing policy and lack of customer service
#1129535
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SurveyMonkey - Crooked Monkey

SurveyMonkey charged me 50 dollars for 50 responses, which sounded steep, but I needed the data for a class. I later found out that you can't download your responses without a subscription, so you have to pay another 35 dollars to get the subscription. How in the world these guys can be in business with these practices beats me, but I will never again use this website.
1.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1122704
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They try to milk you for every simple little feature, and even when you do pay to upgrade, Survey Monkey still refuses to give you your data. I had over 400 responses to a survey and they would not allow me to access the data even though I had upgraded to a Select...
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1.0
#1097587
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First of all what sort of company that doesn't have a customer service call number, second of all their email "customer service" keeps on making you jump throigh hoops meaning never ask all the account verification qurstions in one email but do a back and forth emails...
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1.7
#1052240
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Surveymonkey Survey Service Review

Have completed a survey for a company who use Survey Monkey. Since then I have received hundreds of scam emails. Your system is open to any *** who waists people's time. I am now reporting the matter to Consumer Affares and Australian Federal Police.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#976251
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The survey creation process offered a variety of question selections, but too bad there's a 10 question limit for those who have not upgraded their memberships. All the limitations that exist with the free version and the fact there are no test drives to try out...
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2.7
#918690
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I had participated in taking their surveys as a consumer, not a survey customer, for about a year, and finally got tired of the frequency and inappropriateness of their surveys. I tried, several times, to get off their email lists, to no avail. This, despite...
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1.0
#891189
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This company is horrible. 1) Survey Monkey won't talk to me (because it is the firm's preferred mode of communication, not because it is customers' preferred mode of communication.); 2) Survey Monkey failed to deliver the services I paid for when I needed them (e.g. I...
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Anonymous
Bill Caruso

Please contact me at magictee@juno.com so that we can exchange phone numbers. I am having an experience identical with yours, and would like to organize a class-action lawsuit...

Anonymous
Anonymous

Hello! I am in the same situation and am wondering if you figured out any way to get your refund? My account was an inactive for a year and racked up to nearly less than 500$ ...

1.6
I liked
  • Survey design interface
#832880
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