Surveymonkey Survey Service Review
Have completed a survey for a company who use Survey Monkey. Since then I have received hundreds of scam emails. Your system is open to any *** who waists people's time. I am now reporting the matter to Consumer Affares and Australian Federal Police.
The survey creation process offered a variety of question selections, but too bad there's a 10 question limit for those who have not upgraded their memberships. All the limitations that exist with the free version and the fact there are no test drives to try out...Read more
I had participated in taking their surveys as a consumer, not a survey customer, for about a year, and finally got tired of the frequency and inappropriateness of their surveys. I tried, several times, to get off their email lists, to no avail. This, despite...Read more
This company is horrible. 1) Survey Monkey won't talk to me (because it is the firm's preferred mode of communication, not because it is customers' preferred mode of communication.); 2) Survey Monkey failed to deliver the services I paid for when I needed them (e.g. I...Read more
I did a survey for 2 weeks and paid to have 1,000 responses for $26. Instead of shutting down the survey at 1,000 responses, Survey Monkey allowed over 3,000 people to respond and charged me .15 per response and just charged $459 to my bank account. Then when I try to...Read more
I didn't like
- Customer service
- Subscription plans
What a horrid experience with this company. I hated the clunky interface, found the help features lacking (you have to PAY to call someone for help - what???), and was seriously annoyed by the upsell attempts of it at every screen (e.g. to view your existing responses...Read more
- Ease of registration
I didn't like
- User interface
- Hidden fees
- Termination services
I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting them to the institution I was reviewing. Each screen of the survey was marked with a Next and Previous which made me feel such a double checking was...Read more
I didn't like
A classmate and I were creating a survey and decided to use Survey Monkey because they were offering a "deal", which turned out to be a horrible and devious scam. The offer was that if you signed up for a specific annual plan, you would get three months of membership...Read more
If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey is so clever that at the beginning you can sign up free and while you are creating your survey they are not warning you about these membership issue....Read more
Unreliable Company Review
Survey Monkey is horrible. They have been consistently unreliable for two years. I accept responsibility for renewing our contract but if I had to do it again I would use a different company.
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