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Summary of SurveyMonkey Customer Service Calls

29 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
01:18 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact SurveyMonkey to Ask about:

Payments and Charges:

  • “Payment”
  • “Improper billing”
  • “Billing”

Account:

  • “Account upgradation”

Other:

  • “To stop subcription”
  • “Do a survey on a hypothetical legal question”
  • “To understand about surveymonkey features”

About SurveyMonkey

Top 5 SurveyMonkey Services

Survey Service, Customer Care

Top 5 Likes about SurveyMonkey

Survey design interface, Ease of registration

Top 5 Dislikes about SurveyMonkey

Customer service, Procedure, Hidden fees, Billing policy and lack of customer service, Termination services

Summary

SurveyMonkey is an online survey tool, which allows to send free surveys, polls, questionnaires, customer feedback and market research. Plus get access to survey questions and professional templates and helps customers to collect over 1.5 million online survey responses every day. The company was founded in 1999 with a focus on helping people make better decisions, and has built technology based on over 10 years of experience in survey methodology and web development. The company has over 150 employees throughout the United States and Portugal, with headquarters in Palo Alto, CA. Customers include 99% of the Fortune 500, academic institutions, small businesses, HR departments and neighborhood soccer leagues everywhere.

SurveyMonkey reviews and complaints

SurveyMonkey is ranked 254 out of 1795 in Telecommunications category

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SurveyMonkey Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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