Houston, Texas
2 comments
100% full
1.0
Details
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Website

I did a survey for 2 weeks and paid to have 1,000 responses for $26.Instead of shutting down the survey at 1,000 responses, Survey Monkey allowed over 3,000 people to respond and charged me .15 per response and just charged $459 to my bank account.

Then when I try to call in and speak with someone, they tell me I can't speak to anyone on the phone unless I'm a "Platinum" member. These guys are some cowards, and they are absolute crooks. I will NEVER work with this company again and I recommend no one else does.

I will have my lawyer on this asap.I hope this company get everything it deserves.

Reason of review: Problems with payment.

Monetary Loss: $459.

Preferred solution: Full refund.

I didn't like: Customer service, Termination services, Subscription plans, Procedure.

Had an Experience with SurveyMonkey?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Texas Marketer not w this comp
#1312952

I agree with the reply person.Sounds like you did not know what you were doing, and yes they should have explained it little better to you with your options.

Tech and sales are different, tech my not think of it the same as you and sales are there to help you and make money.

I hope with the greater results it did help you decide what to do with your product or service.Best of luck to you.

Anonymous
Dublin, Dublin, Ireland #1223190

You know you could have added a cut off date or added a limit of respondents to your survey? Before you complain about something at least get to know the features a bit better

You May Also Like

Directv - Bill kept increasing while on a 2 year guaranteed Contract! Directv "My deal was for $110.00 per month + tax - TV, Internet & phone.Within two months of bundling the 3, ($10 savings?), the bill was $175.02..." Read more Ooredoo - Slow 4G Internet Speed Ooredoo "I have never complained about the 4G service that I have been getting from Ooredoo Kuwait, until about the second half of 2015. Before the mass roll-out of Ooredoo's more..." Read more Icsolutions - Ic solutions, shady fraudulent company Icsolutions "They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly..." Read more Internet America to ...who? Oh...Rise Broadband?? Rise Broadband "Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America..." Read more Popeyes Louisiana Kitchen - Bad experience and bad customer service Popeyes Louisiana Kitchen "I visited the popeyes location on the attached receipt to order the new cheddar biscuit butterfly shrimp deal. When I opened the tackle box, I alerted the manager that the..." Read more Poor quality and very expensive 13' Treasure Garden Canopy Treasure Garden "We purchased the AKZ Treasure Garden 13' canopy 1 year ago. Art Van furniture seems disinterested in standing behind product. The rivets on 1 of the arms posed off. The..." Read more Eharmony customer care 1.844.238.8666 eharmony customer care phone number Eharmony "Eharmony customer care 1.844.238.8666 eharmony customer care phone number eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer..." Read more Viator - Worst experience with a tour company - ever Viator "Worst experience with a tour from a travel company I have ever had. I booked a, Amalfi Coast Limoncello Tasting tour that left from Rome and was a day tour..." Read more