SurveyMonkey - Survey Monkey Are Some Crooks And Cowards!

4 of 11 SurveyMonkey reviews

I did a survey for 2 weeks and paid to have 1,000 responses for $26.Instead of shutting down the survey at 1,000 responses, Survey Monkey allowed over 3,000 people to respond and charged me .15 per response and just charged $459 to my bank account.

Then when I try to call in and speak with someone, they tell me I can't speak to anyone on the phone unless I'm a "Platinum" member. These guys are some cowards, and they are absolute crooks. I will NEVER work with this company again and I recommend no one else does.

I will have my lawyer on this asap.I hope this company get everything it deserves.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Customer service
    • Termination services
    • Subscription plans
    • Procedure

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
$459
Product or service
Surveymonkey Survey Services
Review category
Telecommunications
review #739776
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4 of 11 SurveyMonkey reviews
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Anonymous

Oct 06 #1223190 Dublin, Dublin, Ireland

You know you could have added a cut off date or added a limit of respondents to your survey? Before you complain about something at least get to know the features a bit better

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